RETURN AND REFUND POLICY
Because every BLACKNOT product is made to order just for you, we're unable to accept returns or exchanges for change of mind.
However, your satisfaction matters to us. If your item arrives damaged, defective, or with a manufacturing error, we'll make it right — just contact us at info@blacknot.co within 14 days of delivery with a photo of the issue, and we'll send you a free replacement or issue a full refund.
Sale items and gift cards are non-refundable.
Returns for Faulty Items
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@blacknot.co.
